Duration: 30 minutes
Understand the importance of effective communication at work
Language needs, wishes and performance
How to promote effective communication
Principles and practices of confidentiality
Communication is a vital aspect of the work of care and healthcare staff, who need to be able to communicate effectively with each other and with the individuals they support. This course explores different methods of communication, barriers to communication, and confidentiality.
In this course you will learn:
About different methods of communication
How communication affects relationships at work
The importance of the environment in communication
What are barriers to communication
How to ensure that you have been understood
What is meant by 'confidentiality'
When to share confidential information
What legislation relates to this aspect of your work
The knowledge element of standard 6 of the Care Certificate is covered in this course.