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Effective Communication - for Health and Social Care


Duration: 30 minutes


Modules: 4


Understand the importance of effective communication at work

Language needs, wishes and performance

How to promote effective communication

Principles and practices of confidentiality


Communication is a vital aspect of the work of care and healthcare staff, who need to be able to communicate effectively with each other and with the individuals they support.  This course explores different methods of communication, barriers to communication, and confidentiality.


In this course you will learn:


About different methods of communication

How communication affects relationships at work

The importance of the environment in communication

What are barriers to communication

How to ensure that you have been understood

What is meant by 'confidentiality'

When to share confidential information

What legislation relates to this aspect of your work

The knowledge element of standard 6 of the Care Certificate is covered in this course.

This course is aimed at:


New members of staff in Healthcare Support Worker roles

New members of staff in Adult Social Care Worker roles

Any staff members who provide direct care to patients or individuals needing support

This course will also be useful for:


Staff moving into new roles within their organisation

Refreshing the knowledge of any member of staff


The knowledge element of standard 6 of the Care Certificate is covered in this course.



Course Certificate

This course has been independently accredited as conforming to Continuing Professional Development (CPD) guidelines. Upon successful completion of this course you will automatically be awarded a certificate detailing the course name, completion date, CPD hours and learning objectives.You can download the certificate from your leaner account.


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