Duration: 30 minutes

Modules: 4

Understand the importance of effective communication at work

Language needs, wishes and performance

How to promote effective communication

Principles and practices of confidentiality

Communication is a vital aspect of the work of care and healthcare staff, who need to be able to communicate effectively with each other and with the individuals they support.  This course explores different methods of communication, barriers to communication, and confidentiality.

In this course you will learn:

About different methods of communication

How communication affects relationships at work

The importance of the environment in communication

What are barriers to communication

How to ensure that you have been understood

What is meant by 'confidentiality'

When to share confidential information

What legislation relates to this aspect of your work

The knowledge element of standard 6 of the Care Certificate is covered in this course.