Duration: 45 minutes

Modules: 5

Understand how the Duty of Care contributes to safe practice

Understand the support available for addressing dilemmas that may arise about Duty of Care

Deal with comments and complaints

Deal with incidents, errors and near misses

Deal with confrontations and difficult situations

'Duty of Care' encompasses managing risk, error reporting, dealing with conflict, and accepting comments and complaints.  This course covers these topics, and introduces the learner to the recognition and correct response to incidents, errors and near misses.

In this course you will learn:

What is meant by 'duty of care'

What to do when someone makes a comment or a complaint

What are incidents, errors and near misses

What is the relevant Health and Safety legislation

How to manage conflict

The knowledge element of standard 3 of the Care Certificate is covered in this course.