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Duty of Care - for Health and Social Care


Duration: 45 minutes


Modules: 5


Understand how the Duty of Care contributes to safe practice

Understand the support available for addressing dilemmas that may arise about Duty of Care

Deal with comments and complaints

Deal with incidents, errors and near misses

Deal with confrontations and difficult situations


'Duty of Care' encompasses managing risk, error reporting, dealing with conflict, and accepting comments and complaints.  This course covers these topics, and introduces the learner to the recognition and correct response to incidents, errors and near misses.


In this course you will learn:


What is meant by 'duty of care'

What to do when someone makes a comment or a complaint

What are incidents, errors and near misses

What is the relevant Health and Safety legislation

How to manage conflict


The knowledge element of standard 3 of the Care Certificate is covered in this course.

This course is aimed at:


New members of staff in Healthcare Support Worker roles

New members of staff in Adult Social Care Worker roles

Any staff members who provide direct care to patients or individuals needing support


This course will also be useful for:


Staff moving into new roles within their organisation

Refreshing the knowledge of any member of staff



Course Certificate

This course has been independently accredited as conforming to Continuing Professional Development (CPD) guidelines. Upon successful completion of this course you will automatically be awarded a certificate detailing the course name, completion date, CPD hours and learning objectives.You can download the certificate from your leaner account.


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