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Duration: 45 minutes
Modules: 5
Understand how the Duty of Care contributes to safe practice
Understand the support available for addressing dilemmas that may arise about Duty of Care
Deal with comments and complaints
Deal with incidents, errors and near misses
Deal with confrontations and difficult situations
'Duty of Care' encompasses managing risk, error reporting, dealing with conflict, and accepting comments and complaints. This course covers these topics, and introduces the learner to the recognition and correct response to incidents, errors and near misses.
In this course you will learn:
What is meant by 'duty of care'
What to do when someone makes a comment or a complaint
What are incidents, errors and near misses
What is the relevant Health and Safety legislation
How to manage conflict
The knowledge element of standard 3 of the Care Certificate is covered in this course.
This course is aimed at:
New members of staff in Healthcare Support Worker roles
New members of staff in Adult Social Care Worker roles
Any staff members who provide direct care to patients or individuals needing support
This course will also be useful for:
Staff moving into new roles within their organisation
Refreshing the knowledge of any member of staff
Course Certificate
This course has been independently accredited as conforming to Continuing Professional Development (CPD) guidelines. Upon successful completion of this course you will automatically be awarded a certificate detailing the course name, completion date, CPD hours and learning objectives.You can download the certificate from your leaner account.
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